Information Technology & Innovation ERP Solution Analyst

Western Connecticut State University

Information Technology & Innovation

ERP Solution Analyst

Western Connecticut State University is pleased to announce that applications are being accepted for an ERP Solution Analyst position in our Information Technology & Innovation department.

WestConn is committed to enhancing our diverse university community by actively encouraging people with disabilities, members of LGBTQIA and BIPOC communities, veterans, and women to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion.

Position Summary: The ERP Solution Analyst will be responsible for application administration, business analysis, configuration, daily operations, troubleshooting, and problem-solving within the University Banner ERP system under the direction of the Information Systems Manager or designee. Provides guidance to functional users on maximizing the system's potential, improving/automating processes, and integrating with external applications. Duties include:

• Monitors, configures, localizes, and extends the Banner ERP application system to meet business requirements, ensuring optimal performance, integrity, and reliability.

• Conducts business analysis to understand user requirements and translate them into system configurations and enhancements.

• Provides support to users by addressing inquiries, troubleshooting issues, and resolving problems promptly.

• Advises functional users on best practices for utilizing the Banner ERP system and leveraging features to improve efficiency.

• Develops and manages integrations with external applications using PL/SQL, SQL, shell scripting, RESTful APIs, and low code/no code platforms.

• Streamlines manual processes using existing tools and techniques, and proactively seek out opportunities for improvement.

• Manages multiple concurrent projects, balancing daily operations with longer-term initiatives effectively.

• Collaborates with functional stakeholders to define project goals, organize tasks, and implement solutions in a phased/agile approach.

• Performs other duties and responsibilities related to those enumerated above which do not alter the basic level and responsibilities of the position.

Qualifications: 

• Bachelor’s degree and four (4) years professional IT experience required (In lieu of a Bachelor’s degree, eight (8) years of professional IT experience can be used as a substitution).
• Experience in ERP application support in one or more of the following roles: administrator, analyst, specialist, consultant, or developer is required.
• Experience with moderately complex information systems in role(s) with one or more of the following responsibilities: root cause/problem analysis, requirements gathering, solution design, construction, rollout is required. 
• Hands-on experience with Ellucian Banner Student and/or Finance preferred. 
• Strong analytical and problem-solving skills is required: Excellent communication and interpersonal skills is required. 
• Ability to work independently and collaboratively in a team environment is preferred. 
• Possess proactive mindset with a willingness to learn new technologies and techniques is preferred; 
• Proficiency in SQL is preferred.
• Familiarity with shell scripting in a Linux environment is preferred.
• Familiarity with low code/no code platforms such as Informatica, Ellucian Data Connect, or PowerAutomate is preferred. 
• Knowledge of JavaScript, JavaScript frameworks such as AngularJS/Node.js/React, and using RESTful APIs is preferred. 
• Multi-lingual or bi-lingual candidates are encouraged to apply.

Salary & Benefits: The hiring salary range is $81,784 – $106,166 and is commensurate upon candidates' experience. WestConn offers a comprehensive benefits package. Additional information on benefits can be found at www.wcsu.edu/hr/benefits/. All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. WSCU is committed to providing a safe campus community. Background investigations include reference checks, employment verifications, and a criminal history record check.

Application Process: Prospective candidates must submit a cover letter, which includes the names and contact information for three (3) professional references and a resume. Please name your materials with your last name and email your materials to Ms. Peggy Boyle, University HR Administrator – Recruitment & Labor Relations. In subject line of email reference: Your Last Name – ERP Solutions Analyst. Application materials must be emailed to: hrpositions@wcsu.edu and must be received no later than Friday, September 6, 2024. Late applications will not be accepted.

State and Federal requirements expect that organizations with 100 or more employees invite applicants to self-identify gender and race. We kindly request all applicants to complete the Affirmative Action Data Questionnaire via the following link. http://wcsu.edu/diversity/affirmative-action-data-questionnaire/. Any questions may be directed to Ms. Keisha Stokes in the WestConn’s Office of Diversity and Equity at stokesk@wcsu.edu. Completion of this data will not affect your opportunity for employment, or terms or conditions of employment. This form will be used for reporting purposes only and will be kept separate from all search records and only accessed by the Office of Diversity and Equity. 

Western is an Affirmative Action Equal Opportunity Educator/Employer