Donor Experience Officer

University of North Carolina at Charlotte   Charlotte, NC   Full-time     Administration / Clerical
Posted on April 30, 2024
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The University of North Carolina at Charlotte is seeking applications for a Donor Experience Officer for the office of University Development. The Office of University Development’s primary purpose is to build philanthropic relationships that engage alumni, donors, students, faculty, and the community in supporting the University’s mission. These efforts include working closely with the donors, governing boards, alumni, friends, community members, foundations, and corporations to increase private giving to the University. The Office of University Development is within the division of University Advancement.

Minimum Qualifications: Bachelor’s degree required. One year’s experience in fundraising or sales.

Essential Job Duties: The Donor Experience Officer (DXO) under the direction of the Associate Director of Annual Giving will enhance alumni engagement and encourage philanthropic support towards UNC Charlotte. The DXO will have responsibility for discovering, cultivating, soliciting, and stewarding leadership annual giving donors, as well as building and enhancing the pipeline of major gift donors. The DXO is expected to demonstrate passion for UNC Charlotte and a desire to make an impact on the future of the institution.

  • Work with the Leadership Annual Giving team to implement digital engagement and solicitation strategies to improve both the breadth and depth of alumni engagement and enhance future efforts with alumni.
  • Responsible for managing a portfolio of current donors and potential prospects.
  • Maintain complete and accurate records of contacts, call reports, stewardship activities and prospect status to demonstrate the results of his/her efforts.
  • Proactively monitor engagement to identify and launch initiatives that drive interest and donations.
  • Leverage technology and virtual communication tools to build relationships with constituents and enhance donor engagement.
  • Execute 40 daily outbound contacts to university prospects via virtual meetings, phone calls, emails and video outreach.
  • Achieve clear retention and reactivation goals. Develop strong relationships with the development team and unit major gift officers to provide referrals and further develop the donor pipeline.
  • Assist annual giving in pursuing the fundraising goals and additional projects as assigned by the Director.

Salary and benefits are competitive; interested individuals should apply on-line at Search for job #003800. Applicants are subject to background checks.

The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, gender identity or sexual orientation.

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