Computer Support Specialist
Stamats Communications Inc.
Cedar Rapids, IA
Full-time
Information Services / Technology (IT)
Posted on September 24, 2019
Stamats Communications, Inc., is looking for an entry-level Computer Support Specialist. The ideal candidate will provide excellent end-user experience, resolving technical issues for all our employees, including those in our offsite offices. This position will be involved in implementing and supporting tech-driven solutions, hardware devices, and other peripherals. This position is in our Cedar Rapids, Iowa, headquarters.
Responsibilities for this position
- Manage help desk requests and resolve outstanding issues
- Create training guides and develop end-user education with periodic tech tips
- Manage telephony systems
- Maintain daily IT support and system functionality across the corporation
- Manage Office 365 users and licensing
- Identifying, researching, and resolving technical problems in a timely fashion
- Responding to telephone calls, email and personnel requests for technical support
- Documenting, tracking and monitoring the problem to ensure a timely resolution
Qualifications:
- Working knowledge of IT processes and procedures
- A degree in Information Technology, or in the process of obtaining a degree or certification is preferred. Candidates without a degree will be considered with appropriate previous work experience
- Proficiency in Windows 10
- Working knowledge of Office 365
- People-oriented and results-driven
- Ability to multi-task through projects
AA/EOE