Systems Improvement Manager
Status: Exempt
Salary Range: $68,000-$70,000
Reports to: Chief Data Officer
Systems Improvement Manager
The Regional Taskforce on Homelessness (RTFH) is a non-profit organization and is the designated Continuum of Care (CoC) lead agency for the San Diego region. The 31-member CoC Advisory Board and the membership is an integrated array of stakeholders tasked with strategic planning and coordination of resources to strengthen our collective impact in addressing homelessness so that it will be Rare, Brief, and Non-Recurring. RTFH is the homeless policy expert and lead coordinator for the introduction of new models and implementation of best practices for the San Diego region. We provide essential data and insights on the issue of homelessness, informing policy and driving system design and performance. This includes managing the Homeless Management Information System (HMIS), conducting the annual Point-In-Time Count (PITC), and implementing the Coordinated Entry System (CES). Leveraging the comprehensive resources of the CoC, the vision of RTFH is to end homelessness in the San Diego region.
Through the support of Kaiser, the RTFH is partnering with Community Solutions to participate in the national Built for Zero (BFZ) initiative to help support the existing community commitments to end Veteran and youth homelessness. BFZ is a framework and methodology with vetted national tools, processes, and measurements to reach functional zero for a homeless sub-population. As part of the City of San Diego’s Community Action Plan on Homelessness, the City committed to ending Veteran and Youth homelessness in three years. Additionally, as part of the regional Coordinated Community Plan to End Youth Homelessness, the community committed to ending youth homelessness by 2024. The RTFH is committed to these goals and to working with partners to achieve them.
PURPOSE:
The System Improvement Manager is responsible for the day to day support and coordination for the community-driven effort to end Veteran and youth homelessness using the BFZ model. The System Improvement Manager will work closely with the San Diego System Transformation Advisor employed through Community Solutions as well as an array of community stakeholders around ending Veteran and youth homelessness.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
- Work closely with Community Solutions team including the San Diego System Transformation Advisor and RTFH staff and leadership
- Work closely with community partners including the VA, City of San Diego, San Diego Housing Commission, County of San Diego, Veteran and youth serving organizations, existing committees and advocacy groups, and other
- Educate, coach, and mentor multi-level stakeholders on performance improvement, data collection and analysis, project management, and change management methodology and techniques, with the purpose of enabling teams across the organization to become experts at guiding their own improvement.
- Model and utilize performance enhancing tools to promote and implement effective process improvements, problem analysis, and measurement
- Utilize data analysis tools to interpret HMIS and CES data elements to provide important data view for system
- Utilize project management tools and principles to define and manage project scope, document and monitor timelines and deliverables, and resolve risks and Identify and resolve dependencies and constraints between and across projects by working with project leaders, sponsors, and management. Efficiently and effectively assess resources to support initiatives and achieve milestones.
- Facilitate groups and teams to promote effective and efficient achievement of their goals with optimal participation of all members. Teach others to efficiently plan and facilitate meetings of varied participants, using standard meeting management tools and
- Establish and maintain effective communications with all Anticipate stakeholder needs and quickly respond with appropriate and helpful solutions.
- Analyze and interpret data to identify improvement opportunities and present findings to various audiences including senior leaders.
- Design and support implementation of infrastructure and systems to enable providers to operate with maximum efficiency, effectiveness and household-centricity.
- Lead design and testing of ad hoc custom reports
- Perform other related duties as assigned or
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of:
- San Diego homeless system of care and key
- A general understanding of a Continuum of Care and the objectives and
- Data Standards and their implications for data management and reporting
- General understanding of the HMIS and CES, from both an operational and end-user
- Data management and data analysis
- Continuous Process Improvement Strategies
- Telephone, office and online etiquette
Excellent Skills in:
- Attention to detail, time management and organization
- Oral and written communication
- Office software suite
- Customer service and relationship building
- Presentation and training
- Project management
Ability to:
- Meet critical deadlines
- Design and produce technical documentation
- Solve complex problems and issues individually or as part of a team
- Interpret and accurately implement a variety of instructions and regulations
- Communicate effectively with persons of various social and economic backgrounds, including homeless
- Manage large scale projects involving multiple resources and spanning over a large period of
- Work independently with minimal supervision
- Create a welcoming and supportive environment for coworkers and those seeking assistance
EDUCATION AND EXPERIENCE:
Qualifying education/experience:
- A Bachelor’s degree from an accredited S. college or university or a certified foreign studies equivalency in information technology, business administration, public administration, urban studies/planning, social work or other closely related fields, AND, three (3) years of progressive professional experience in information technology; including experience with data analysis, statistical software, and reporting packages; AND, three (3) years of supervisory experience.
OR
- A minimum of three (3) years of professional experience in community development, homeless or other housing programs, AND, three (3) years of experience with homeless or underserved populations and working with a large data
Note: Previous experience in customer service positions and/or working with nonprofit organizations and/or community-based organizations is a plus.
PHYSICAL DEMANDS:
The physical demands here are representative of those met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to hold objects, writing instruments, the telephone, or files; and talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
RTFH offers a remote work environment. Staff occasionally do meet in person and may attend in-person meetings in the community based on need.
Benefits package includes medical, dental, vision, and life insurance, SIMPLE IRA, and paid time off.
Our organization offers a business casual work environment with a talented and friendly team.
If you are qualified and interested in this position, please reply to this post. Send a cover letter with pay requirements and resume to jobs@rtfhsd.org. Be sure to include the job title in the subject line of your email.
RTFH is an Equal Opportunity Employer.