Lower Savannah Council of Governments

Aiken , SC
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Human Services Integrated Programs Ombudsman Specialist

Lower Savannah Council of Governments
Aiken, SC Full-time
Posted on July 12, 2018

Human Services Integrated Programs Ombudsman Specialist

The Ombudsman Specialist is responsible for assisting the Long Term Care Ombudsman/Volunteer Services Coordinator in the performance of the daily functions of the program, including investigations, intake and screening, education and public information activities, mediation, and work with resident and family councils as legally allowed. In addition they will assist the AAA Director/ Aging and Disability Programs Manager of Aging with Area Agency on Aging Information and Referral/Assistance (I&R/A) and client assessments for services as set forth by the Older Americans Act (OAA).

Responsibilities Include:

  • Assisting the regional Long Term Care Ombudsman with fiscal and programmatic monitoring of the program
  • Assist the regional Long Term Care Ombudsman in the collaboration with other aging and social service organizations to promote the health, safety, welfare and rights of residents.
  • Assist in the prohibition of inappropriate disclosure of the identity of any complainant or resident with respect to Long Term Care Ombudsman files or records.
  • Provision of services to protect the health, safety, welfare, and rights of residents in accordance with the provisions of the federal and state laws governing the Ombudsman program.
  • Documentation of Ombudsman activities and case work as required by the State Ombudsman Office.
  • Adherence to the Ombudsman Code of Ethics.
  • Promotion of public understanding of residents' rights and other long term care matters, including development and distribution of materials, public speaking, training activities, and exhibits.
  • Performance of all duties in accordance with all applicable federal and state laws, regulations, and policies.
  • Participation, as needed, in disbursing information related to senior issues.
  • Participate in community events to educate the public on ADTRC programs and services
  • Serving as first line for legal service referrals.
  • Conducting client in home and phone assessments.
  • Performance of other duties as assigned by the Long Term Care Ombudsman, Director of Human Services and/or AAA Director/Aging and Disability Programs Manager, Executive Director and/or Assistant Executive Director.

Required Knowledge, Skills, and Abilities:

  • Must complete the required Ombudsman Certification training under South Carolina Long Term Care Ombudsman Program (SCLTCOP) oversite within eighteen (18) months of hire.
  • Knowledge of local and state laws relating to the senior legislation.
  • Demonstrated ability to manage complex analytical tasks.
  • Proficiency in Microsoft Office software programs.
  • Strong oral and written skills necessary to effectively communicate and match the  needs of consumers with the appropriate services.
  • Ability to be flexible and respond quickly and effectively to changing work assignments.
  • Must possess good interviewing skills.
  • Driving agency vehicles to locations within the six counties of Aiken, Allendale
  • Bamberg, Barnwell, Calhoun or Orangeburg in carrying out the above duties. As well as traveling to necessary training or programmatic meetings outside of the region as needed. 
  • Valid driver's license required.
  • Must past background check.

Educational Requirements:

Bachelor's Degree in Public Administration, Business Administration, Social Work or Psychology or an Associate Degree and a minimum of three years of experience in the field of health or social services. Successful completion of ombudsman certification program within eighteen (18) months of hire.

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