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Computer Support Technician

Lincoln Memorial University   Harrogate, TN   Full-time     Information Services / Technology (IT)
Posted on October 1, 2021
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Position Details

Position Title Computer Support Technician
Department ADMINISTRATIVE COMPUTING
Position Category Staff Full Time
Job Description
The Computer Support Technician is responsible for maintaining, troubleshooting and repairing computer hardware, classroom technology, access control and any network related problems. Install new hardware, software upgrades and patches, network and phone cabling as required. Organizes Student Technical Assistants and works with other computer support staff as necessary to support technology.
Required Qualifications
Associate degree in computer science or related field and two years repair and networking experience or any equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been derived.
Preferred Qualifications
Knowledge of college policies and procedures affecting assigned work, knowledge of current information technology, knowledge of troubleshooting techniques and methods, related to equipment, knowledge of computer hardware and software, maintaining and troubleshooting computer hardware and software skills, skill in assisting users with problem determination and resolution, establishing and maintaining effective working relationships with other department staff, faculty, students and the public, & skills in presenting ideas and concepts orally and in writing.
Physical Demands
Campus LMU-Knoxville
Job Duty

Job Duty
promote the mission of Lincoln Memorial University to all faculty, staff, students and to the community at large;
Job Duty
promote effective working relationships among faculty, staff, and students;
Job Duty
participate on university committees;
Job Duty
installs new equipment and software and upgrades as needed;
Job Duty
maintains, troubleshoots, and repairs computer hardware and software to assist users;
Job Duty
troubleshoots network problems;
Job Duty
isolates problems;
Job Duty
performs repairs;
Job Duty
installs and terminates cables for network connectivity;
Job Duty
tests cables and other equipment as needed;
Job Duty
configures computers and peripheral hardware to established specifications;
Job Duty
makes adjustments to specifications as needed by users;
Job Duty
ensures appropriate phone connectivity is available as needed;
Job Duty
installs and configures network printers;
Job Duty
connects users to network;
Job Duty
completes or assists in the completion of required institutional and program accreditation reports and other reports necessary for the operation and advancement of the University;
Job Duty
performs other duties as assigned
Posting Number S01564P
Job Open Date 10/01/2021
Job Close Date 12/31/2021
Open Until Filled No
Special Instructions Summary
#MON
Knoxville, Tennessee

#RPM
Knoxville, Tennessee
About the Institution
Lincoln Memorial University is a values-based learning community dedicated to providing educational experiences in the liberal arts and professional studies. The main campus is located in Harrogate, Tennessee. For more information about employment opportunities, contact the Office of Human Resources at 423-869-7112 or humanresources@lmunet.edu.
AA/EEO Statement
Lincoln Memorial University is an Equal Opportunity and Affirmative Action education institution. Lincoln Memorial University prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, veteran status, sexual orientation, marital status, parental status, gender, gender identity, gender expression, and genetic information in all University programs and activities.
Background Check Statement
The University will conduct criminal background checks on all employees. Background checks may include but are not limited to confirmation of the individual’s identity, credit information, motor vehicle driving record, review of an individual’s criminal conviction record (if any), verification of any license, and certificate or degree required for the position.