Customer Relationship Management (CRM) Application Manager

JAMES MADISON UNIVERSITY HARRISONBURG, VA Full-time Management

Posted on November 11, 2022

Customer Relationship Management (CRM) Application Manager

James Madison University (JMU) is accepting applications for a highly motivated and dedicated individual to serve in the role of Customer Relationship Management (CRM) Application Manager.

The successful candidate will join JMU as we introduce an enterprise-wide CRM, across many functional areas of the university, and this is a cornerstone activity to broad digital transformation across campus. The CRM Application Manager is responsible for managing the long term strategic and operational effectiveness of the enterprise-wide CRM platform. This position develops key relationships across campus, is responsible for identifying opportunities for furthering JMU’s objective of coordinated information sharing and use across the campus through the CRM platform. This new role will support accurate data integration between the CRM and external data sources and will ensure appropriate training and support for campus users, as well as work with data managers to agree on appropriate ethical access to data.

Essential Qualifications:

Knowledge of information systems required to serve higher education;
Strong technical aptitude to learn and configure software systems and direct management of a cloud-based platform;
Solid organizational and project management skills;
Strong analytical, strategic thinking, and problem-solving skills;
Ability to manage multiple active workstreams.

Desirable Qualifications:

Possess or be willing to undertake necessary training and certification for an industry leading CRM platform
Bachelor’s degree in computer science/information technology, or equivalent experience or training;
Significant experience in higher education organizations

To apply go to https://joblink.jmu.edu/postings/13367 or visit JobLink.jmu.edu and reference posting number S2945. Pay Range: $80,000 - $96,000.

James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.