IT Specialist

Hudson, City of Hudson, OH Full-time Information Services / Technology (IT)

Posted on February 16, 2020

IT Specialist

The City of Hudson is seeking applicants for IT Specialist.

Class Summary:
This position performs daily scheduling, support, and administration for technology services delivered by the City’s IT and Velocity Broadband Departments. An employee in this class is responsible for ensuring continued reliable availability of customer facing and internal support services. Customer facing services include, but are not limited to, installation scheduling, technical support, device configuration assistance, on-site device setup, on-site service verification. Internal support services include but are not limited to customer and business market documentation, contractor scheduling, inventory management, contractor kit preparation, and technical incident response. Employee will acknowledge, troubleshoot and resolve inbound tickets and will be the point person for customer service requests requiring additional internal and/or external resources.

EOE